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Delivery and Returns

UK Delivery Times

Deliveries to addresses with London postcodes will be made within 3 working days from the day the order is placed, unless otherwise requested when you place your order.
Deliveries to all other UK mainland addresses will be made within 7 working days of the order being placed.
Please be precise about where you would like your order to be left if it is delivered while the recipient is out. If the recipient is out during our normal delivery hours 9.00am – 5.00pm and there is nowhere secure to leave the delivery, please mention this in the ‘Delivery Details’ field when placing your order and we will call you to discuss a suitable delivery time. Alternatively please call the Helpline on 020 7288 8850.
NB For security reasons we are unable to leave your order outside your front door or anywhere it may be visible.

UK Delivery Charges

Deliveries are FREE to any one mainland UK address in England and Wales for all orders over £200.00, while orders below £200.00 in value will attract a £9.95 delivery charge. Delivery charges for Scotland and its Islands, Northern Ireland, the Isle of Man and Isle of Wight will be calculated at checkout. In some cases these costs will be an indicative quotation and we will contact you directly if the actual delivery cost is higher or lower. All prices include VAT. Please call the helpline for a quote, or more information.

If you would like to send products to multiple addresses, you will need to enter each order separately.

Cheese Club Delivery Charge

The Delivery cost of Cheese Club is included in the monthly/annual cost.

En Primeur Purchases

These are subject to a separate tariff and will be charged at the prevailing cost when shipment is made to the UK.

Click and Collect

Place your order online, and pick up from your local shop at your convenience. When placing an order online, during the checkout process, select one of our nine London based shops to collect your order from.

Your order will be available to collect 5 working days after the order has been placed online, and thereafter must be picked up within 7 working days unless otherwise stated in the checkout area. Our shops will contact you via email or phone to confirm a suitable time for collection.

All orders containing food must be collected from our Holland Park shop.

Although you can collect whisky from any of the Jeroboams shops, it is advisable to visit 'Milroy's of Soho' our specialist whisky shop, which stocks a wide range of whiskies.

With such a great service at you fingertips, you can enjoy more wine without having to pay delivery charges and you can pick it up when you are ready.

International Delivery

The Jeroboams Group website now accepts orders online for international delivery for wines and spirits only. Deliveries will be charged at cost and will be automatically calculated when you place your order.
Please note that some destinations require a license to import wines. In addition local taxes may be payable in addition to our delivery charges. Please note that Jeroboams is not responsible for these charges, please ensure you check these details before placing your order or you may have problems receiving your order or sending your gift.
Please note that all products including food elements cannot be delivered outside of England and Wales. This includes food gifts, hampers and cheese selections.

Returns

Sale or Return

1) Only full cases will be accepted.
2) Wines must be returned in their original cases.
3) Up to 20% of order can be returned free of charge, by prior agreement only.
4) If more than 20% is returned there is a charge for collection of £3.50 ex vat per case/ product line for the whole consignment, subject to a minimum charge of £12.00.
5) No minerals/ beers to be returned.
6) Only stock that is a current stock item can be returned, ie no old vintages or stock that has been bought in especially for the customer.
7) Stock must be returned within two months of original delivery.
8) Stock must be in good condition.
9) Goods delivered in error by Jeroboams will be collected free of charge.
10) Collection must be authorised by a member of the Private Sales team or a Shop Manager.

Damaged Goods

For wines damaged during delivery we will offer the customer a replacement or refund. Notification must be by telephone, post, fax, or email within three working days of delivery.

Faulty Goods

If a wine is found to be corked or faulty we will be happy to offer a replacement or refund. Notification must be by telephone, post, fax, or email within three working days of delivery.

Incorrect Goods Delivered

If unusually the wrong goods are delivered we offer a refund or replacement of the incorrect wine, on return of the bottle(s) in question. Notification must be by telephone, post, fax, or email within three working days of delivery.

In all the above cases please notify us of the details of items and quantities prior to collection. Please note wines can also be returned to any of Our Shops.

For additional information please call the helpline number or email us at sales@jeroboams.co.uk.