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Terms and Conditions
Helpline for ordering online
If you have any questions about ordering online, please call 020 7288 8850 or email sales@jeroboams.co.uk.
Shopping System
The Jeroboams Group online shopping system allows you to purchase wines. spirits, cheese and fine foods for delivery to any UK and international address via the secure shopping system. All major credit and debit cards are accepted when you proceed to the checkout, once you have selected your purchases.
You do not need an account number or a password to order from us. You simply register online when you proceed to the checkout. However once you are registered on the Jeroboams website your details will be stored and you can return at anytime to make a purchase. Although the site is fully secure for credit card payments you may prefer not to pay online in which case you can email sales@jeroboams.co.uk or phone 020 7288 8850 during office hours to place your order.
Cancellation of Orders
Orders may be cancelled by contacting sales@jeroboams.co.uk or telephoning us on 020 7288 8850 within 24 hours of the original order being placed.
Ordering Terms & Conditions
You must be aged 18 years or over to place an order on The Jeroboams Group website. You may return goods damaged or faulty on receipt only if you contact us within three working days of taking delivery.
All wines and spirits are offered subject to availability and remain the property of The Jeroboams Group until payment is received in full.
Wine Prices and availability
Unless marked otherwise, all wine prices are ‘Duty Paid’ and include all shipping costs to the UK, Duty and VAT.
The prices for wines marked ‘In Bond’ exclude Duty and VAT. In all cases the cost of delivery to the customer is additional.
The wine search only shows wines that are currently in stock and available for despatch. If you cannot see a wine on the site that is one of our printed lists this may be due to one of several reasons, for example we may be awaiting stock, or a new vintage. Please call 020 7288 8850 for further information or advice on an alternative.
If the wine you order is not available you will be advised and offered an alternative. No payment will be taken until you have confirmed the amended order.
Buying En Primeur Wines
It is currently not possible to buy En Primeur wines on-line. It is however possible to place an order or enquire about availability by contacting sales@jeroboams.co.uk or calling our Helpline on 020 7288 8850.
Fine Food & Gift Prices
All prices include VAT where appropriate. Prices do not include delivery. All goods shown on The Jeroboams Group website are subject to availability. In certain circumstances, The Jeroboams Group reserves the right to substitute the goods, packaging or wrapping if necessary. All gifts are supplied with a standard gift box. If you require any specific packaging please contact us.
Gifts
If your order is a gift you will be offered to opportunity to add a different delivery address and add a message when to proceed through the checkout.
Placing multiple orders for gifts
If you would like to place multiple orders on our website, please enter each order separately into the system.
Alternatively call our order Helpline on 020 7288 8850 and we can help you place these orders quickly.
Problems & Questions
If you encounter any problems or have any other query, please:
• call our Online Helpline on 020 7288 8850 during normal business hours or leave a message and we will contact you as soon as possible.
• e-mail us at sales@jeroboams.co.uk
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