Home  > Terms and Conditions

Terms and Conditions

Online terms and conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information and must be read in conjunction with our normal terms and conditions and our En Primeur terms.

General terms and conditions

This site is owned and operated by The Jeroboams Group. Incorporating: Laytons Wine Merchants Ltd, Jeroboams Shops Ltd, Jeroboams (Holland Park) Ltd and Milroy’s of Soho whose registered office is at 43 Portland Road, London, England, W11 4LJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@jeroboams.co.uk or 020 7288 8850.

1.         The contract between us

1.1       We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.2       You must be aged 18 years or over to place an order on The Jeroboams Group website.

2.         Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Jeroboams Group. Incorporating: Laytons Wine Merchants Ltd, Jeroboams Shops Ltd, Jeroboams (Holland Park) Ltd and Milroy’s of Soho. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3.         Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4.         Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5.         Availability

5.1       All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.  

5.2       The wine search only shows wines that are currently in stock and available for dispatch.

5.3       It is not possible to place an En Primeur order on this website but if you have an enquiry you can contact us at sales@jeroboams.co.uk or 020 7288 8850.

6.         Ordering errors

You are able to correct errors on your order up to the point on which you submit and pay for your order.

7.         Price

7.1       We have a minimum order of £50.00 (per-order, ex.VAT and duty) unless it is for an event ticket or store pickup.

7.2       The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, this may change from time to time.

7.3       Prices do not include delivery charges.

7.4       Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you  goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
7.5       Unless marked otherwise, all wine prices are ‘Duty Paid’ and include all shipping costs to the UK, Duty and VAT.

7.6       The prices for wines marked ‘In Bond’ exclude Duty and VAT. In all cases the cost of delivery to you is additional and subject to section 9 and 10 below.

8.         Payment terms

8.1       We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days.  Subject to section 9 and 10. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

8.2       Orders placed by credit card may incur a surcharge of 2.5%. No surcharge will be applied to payment by debit card (Visa Delta, Switch/Solo, Maestro).

8.3       We may decline to accept your order in the event that acceptance of the same would result in the customer exceeding their credit limit, if they hold a credit account with us.

8.4       All payments due to us must be made without any deduction whether by way of set-off, counterclaim, abatement, discount or otherwise. 

8.5       Overdue sums carry interest from the date when payment becomes due at 0.5% per annum above the Bank of England reference rate as at the due date of the invoice.

8.6       Until all sums due to us have been paid we shall be entitled to retain possession of any goods to which you would otherwise be entitled. If any payment is overdue we shall be entitled to suspend deliveries/collections.  

8.7       We shall be entitled to remove/revoke all and/or any part thereof of any promotional offers, discounts deduction, allowances and/ or rebates on any orders or any other orders with you and re-invoice you for the full price.

9.             Delivery and Delivery charges

9.1       Delivery charges vary according to the type of goods ordered. Prices do not include delivery.

9.2       Our delivery charges are set out in our website and may change for time to time.

9.3       We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

9.4       Subject to section 8 and 11 you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9.5       You are also able to place your order online and pick up the same from one of our shops. When placing an order online, during the checkout process, select one of our London based shops to collect your order from.
9.6       Order will be available to collect 5 working days after the order has been placed online, and thereafter must be picked up within 7 working days unless otherwise stated in the checkout area.
9.7       You will be contact you via email or phone to confirm a suitable time for collection.
9.8       Although you can collect whisky from any of our shops, it is advisable to visit 'Milroy's of Soho' our specialist whisky shop.

9.9       Deliveries to addresses with London postcodes will be made within 3 working days from the day the order is placed, unless otherwise requested when you place your order.

9.10     Deliveries to all other UK mainland addresses will be made within 7 working days of the order being placed.
9.11     Normal delivery hours 9.00am – 5.00pm.
9.12     For security reasons we are unable to leave your order outside your front door or anywhere it may be visible.
9.13     Any delivery dates and times stated are approximate only and we shall not be liable for any delay in delivery of the Goods, however caused. Time of delivery shall not be of the essence of the contract.
9.15     Delivery charges for Scotland and its Islands, Northern Ireland, the Isle of Man and Isle of Wight will be calculated at checkout. In some cases these costs will be an indicative quotation and we will contact you directly. To obtain a quote, or more information, you can contact us at sales@jeroboams.co.uk or 020 7288 8850.
9.16     International delivery will be charged at cost and will be automatically calculated when the order is placed.
9.17     Some destinations require a license to import good. In addition local taxes may be payable in addition to our delivery charges. We will not be responsible for these charges, please ensure you check these details before placing your order or you may have problems receiving your order.
9.18     All products including food elements cannot be delivered outside of England and Wales. This includes food gifts, hampers and cheese selections.

10.       Packaging, Wrapping and Gifts.

10.1     We cannot guarantee delivery in original packaging. We may, at our discretion and on specific request, be able to supply goods in their original packaging, although when we do so this may delay delivery and increase the cost.

10.2     We reserve the right to substitute the goods, packaging or wrapping if necessary. Prices do not include this additional cost.

10.3     If you require any specific packaging please contact us at sales@jeroboams.co.uk or 020 7288 8850.

10.4     If your order is a gift you will be offered the opportunity to add a different delivery address and add a message when proceeding through the checkout. We are not responsible for any errors you may make.

10.5     We reserve the right, but not the obligation, to remove or edit any content of any message. Rude or offence messages will not be processed.

10.6     If you would like to place multiple orders on our website, please enter each order separately into the system. Alternatively call our order Helpline on 020 7288 8850 and we can help you place these orders quickly.

10.7     Multiple orders may incur additional delivery costs and charges.

 

11.       Risk and ownership

   Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, or the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

12.       Acknowledgement and acceptance of your order

   You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

13.       Cancellation rights

13.1     Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

13.2     If you have received the goods before you cancel your contract then you must send the goods back to 3 Greek Street, London W1D 4NX or by prior arrangement to one of our other shops. At your own cost and risk, the goods must also be returned in merchantable condition.

13.3     If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4     Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

13.5     You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14.       Cancellation by us

14.1     We reserve the right to cancel the contract between us if:

14.1.1  We have insufficient stock to deliver the goods you have ordered;
14.1.2  We do not deliver to your area; or
14.1.3  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

15.       Liability

15.1     If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1  To make good any shortage or non-delivery;
15.1.2  To replace or repair any goods that are damaged or defective; or
15.1.3  To refund to you the amount paid by you for the goods in question in whatever way we choose.

15.2     Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 3 Greek Street, London W1D 4NX and all notices from us to you will be displayed on our website from time to time.

17.       Changes to legal notices

   We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21.       Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

22.       Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.